I confirm that I am the account holder, at least 21 years old, a resident of and currently located in New York State. I acknowledge that if I wager in violation of this, the account will be closed and I may be subject to civil and criminal penalties.

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Forgotten Your PIN?

If you have forgotten your PIN or would like it changed, you can:

  1. Visit any Nassau OTB branch office, present your picture identification, and receive your PIN in just a few minutes. Click here for branch locations and operating hours.


  2. Contact Customer Service, via telephone, e-mail or postal mail, with your name and account number. Your PIN will be sent via postal mail to the address of record on file with your account. Please allow 3 business days from receipt of request.

    Nassau OTB Customer Service
    P.O. Box 69
    Hempstead, NY 11550
    516-572-2800 Ext. 178 or 179

Click here to send an e-mail to [email protected]